Agency of the Future Project


The Agency of the Future Project, which began life as a partnership between Pathways to Prosperity and OCASI, focuses on developing a new business model for settlement agencies, one that is better attuned to emerging opportunities and constraints, as well as the sector's comparative strengths.

The project's premise is that agencies and umbrella associations need to open up new territory in place of defending existing turf. This will entail re‐conceptualizing the opportunity landscape facing the sector and bolstering its capacity to identify and seize opportunities. The aim is to win new clients and fend off competitors. This will require a focus on excellence and innovation in areas where the sector enjoys a strategic advantage.

To learn more about the project, download the current draft of the concept paper: Agency of the Future, June 17 draft [PDF]